How to order

You can order online or give us a call +(44) 020 8761 3076 and we will be happy to help.

Payment

We accept card payments (either online or by telephone) or payment by cheque. If you would like to pay by cheque please send us your order details together with a cheque payable to Olive&Moss Ltd and send it to:

Olive&Moss Unit F33C, Parkhall Road Trading Estate, 40 Martell Road, London, SE21 8EN. Tel: +44 (0)20 8761 3076

Delivery

We aim to dispatch your order as soon as possible but please allow up to 3-5 days for delivery from placing your order. Postage and Packaging is charged at the following rates:

A flat rate of £2.95 to all UK customers.

European shipping costs: 1 item = £8.00, 2 items = £12 & More than 2 items = £15.00

Global shipping costs: 1 item = £10.00, 2 items = £15 & More than 2 items = £20.00

Items can be gift wrapped in a special Olive&Moss box for an extra £2.50

Returns

We will exchange or refund any item you are not happy with provided they are returned in their original condition within 7 days of receipt. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. Returned postage charges will only be refunded if the item is faulty. If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

VAT

Except for baby clothing items all our goods include VAT. We are unable to refund VAT on overseas orders.

Privacy Policy

We hold any information obtained about our customers in the strictest confidence. No personally identifiable information (such as a name or an email address) from visitors to the our website is used for any other purpose than during the placement of an order or a communication with our staff.

We do not sell, rent or trade any personal information that is provided to us through ordering and communication processes to third parties.

We store statistical information derived from the orders placed on our website to analyze the productivity of our organization and enhance the service we provide to our customers. Statistical information is collected from visitors to this website in order to monitor traffic trends. We do not associate this data with any personally identifiable information that you might provide to us in any way.

We may from time to time notify you of special discounts, new products etc, available to our internet customers unless requested not to do so.

If you have any questions about your privacy as it relates to our website please contact us.

Customer care

If you require further information about our products or advice about your order please telephone +44 (0)20 8761 3076 or email us. If there is no reply please leave your name and phone number so we can call you back.

Contact details

Office Address:
Unit F33C
Parkhall Road Trading Estate
London SE21 8EN

Tel: (+44) 020 8761 3076

Email: info@oliveandmoss.com