How to order

You can order online or give us a call +(44) 020 8761 3076 and we will be happy to help.

Payment

We accept card payments (either online or by telephone) or payment by cheque. If you would like to pay by cheque please send us your order details together with a cheque payable to Olive&Moss Ltd and send it to:

Olive&Moss Unit F33C, Parkhall Road Trading Estate, 40 Martell Road, London, SE21 8EN. Tel: +44 (0)20 8761 3076

Delivery

We aim to dispatch your order as soon as possible but please allow up to 3-5 days for delivery from placing your order. If our express delivery option has been selected, orders are sent out the same day, for next day delivery (orders received before 12 noon).

Postage and Packaging is charged at the following rates:

Standard UK Delivery

Our standard delivery option is £2.95 and is available to UK mainland addresses via Royal Mail 2nd class post. Delivery usually takes 3-5 days from dispatch date but can be longer at peak times (i.e. Christmas).

FREE Standard UK Delivery

Orders over £75 are entitled to FREE standard delivery and is available to UK mainland addresses via Royal Mail 2nd class post. Delivery usually takes 3-5 days from dispatch date but can be longer at peak times (i.e. Christmas).

Express Delivery - £7.95

Next working day delivery is available to UK mainland addresses for orders placed before noon Monday to Friday. Orders placed during the weekend or after midday Friday will be delivered the following Tuesday. Please note that this method of delivery requires a signature. For your convenience you can select an alternate delivery address during checkout. Parcels are sent by Royal Mail Special Delivery or courier.

UK mainland excludes the Scottish Islands, Northern Ireland, Channel Islands and Isles of Wight, Scilly and Man.

Customers that are entitled to free standard delivery are able to upgrade to Express Delivery for a £5 charge.

Worldwide Delivery

We are able to deliver most items anywhere in the world. Delivery to addresses outside mainland UK usually takes 3-7 working days from dispatch.

Parcels are sent by airmail and delivery times are determined by the postal service in the destination country. Please contact us if you wish to upgrade to an International courier service which carries an additional charge.

Local import taxes and duties may be charged in the destination country. In this case the addressee will need to pay the local customs authority before receiving the goods.

European shipping costs: 1 item = £8.00, 2 items = £12 & More than 2 items = £15.00

Global shipping costs: 1 item = £10.00, 2 items = £15 & More than 2 items = £20.00

Returns

We will exchange or refund any item you are not happy with provided they are returned in their original condition within 7 days of receipt. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. Returned postage charges will only be refunded if the item is faulty. If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

VAT

Except for baby clothing items all our goods include VAT. We are unable to refund VAT on overseas orders.

Privacy Policy

We hold any information obtained about our customers in the strictest confidence. No personally identifiable information (such as a name or an email address) from visitors to the our website is used for any other purpose than during the placement of an order or a communication with our staff.

We do not sell, rent or trade any personal information that is provided to us through ordering and communication processes to third parties.

We store statistical information derived from the orders placed on our website to analyze the productivity of our organization and enhance the service we provide to our customers. Statistical information is collected from visitors to this website in order to monitor traffic trends. We do not associate this data with any personally identifiable information that you might provide to us in any way.

We may from time to time notify you of special discounts, new products etc, available to our internet customers unless requested not to do so.

If you have any questions about your privacy as it relates to our website please contact us.

Customer care

If you require further information about our products or advice about your order please telephone +44 (0)20 8761 3076 or email us. If there is no reply please leave your name and phone number so we can call you back.

Sleeping Bag Safety Guide

Olive&Moss sleeping bags are the safe alternative to traditional bedding. There are no blankets to kick off so your baby stays safe and warm during the night.

Sleeping Safety

Advice for parents to reduce the risk of cot death:

·         Never let anyone smoke in the same room as your baby.

·         Do not place your baby on their front or side to sleep, rather place them on their back. Remember to keep your baby’s head uncovered at all times.

·         Don’t let your baby get too hot.  Generally, a short sleeved bodysuit will be sufficient for warmer nurseries in summer, and a long sleeved bodysuit, pyjamas or sleepsuit will be more suitable for cooler nurseries and in the winter months.

·         To prevent your baby from wriggling down under the covers, place them with their feet to the foot of the cot.

·         Do not sleep with your baby on a sofa or armchair.

·         For the first six months, the safest place for your baby to sleep is in a room with you, in a crib or cot.

·         It is extremely dangerous for your baby to sleep in the same bed as you. If either you (or your partner) have been drinking alcohol or taking any medication or drugs that make you feel drowsy, or if you are just very tired, you could roll over in your sleep and suffocate the baby. There is also a risk that your baby could roll out of your bed and be injured.

·         Using a dummy to settle your baby to sleep, both during the day and at night can reduce the risk of cot death, even if the dummy falls out while your baby is sleeping.

Caring For Your Sleeping Bag:

·         Machine wash your sleeping bag at 40°C with items of a similar colour.

·         To make your sleeping bag last longer, turn it inside out and zip it up before washing, tumble drying and ironing. Always zip up gently as the zip will run more smoothly for longer.

·         Iron on a warm (not hot) setting so as not to burn the item. Do not iron the zip as this could lead to melting.

·         Tumble dry on a low heat setting. Hot cycles may cause the item to shrink and the colours to fade.

Warning:

·         This sleeping bag is for use in a crib or cot.

·         Check and touch your baby regularly to check their temperature. Make sure they are not too warm or too cold. Do not be afraid to consult a health professional if you have any doubts.

·         Keep away from fire.

·         Never use a sleeping bag at the same time as a duvet. The sleeping bag is intended to be used alone, instead of traditional bedding.

·         If the fastenings are damaged, do not use the sleeping bag.

Contact details

Office Address:
Unit F33C
Parkhall Road Trading Estate
London SE21 8EN

Tel: (+44) 020 8761 3076

Email: info@oliveandmoss.com